PRIVACY POLICY

Effective Date: 01/19/2024

At Shenandoah Valley Immigrant Resource Center (SVIRC), we are committed to maintaining the confidentiality and privacy of the personal information of our clients. This privacy policy outlines the types of information we collect, how we use it, and the steps we take to protect your privacy. By utilizing our services, you agree to the collection and use of information as outlined in this policy.

1. Information We Collect

In the course of providing immigration legal services, document translation, and other support, SVIRC may collect the following types of personal information:

Personal Identification Information: Name, address, phone number, email address, date of birth, social security number, and other identifying details.
Legal and Immigration Documents: Information about immigration status, family relationships, employment history, legal proceedings, and any documents related to your immigration case.
Translation and Service Documents: Information related to documents requiring translation or other services.

We may collect this information directly from you through forms, emails, phone calls, or in-person meetings.

2. How We Use Your Information

We use your personal information solely for the purposes of providing our services, including:

Offering legal representation for immigration matters
Translating documents and assisting with communication needs
Communicating with clients regarding case updates, appointments, and service information

We do not sell or share your personal information with third parties for marketing purposes. All information is used strictly for fulfilling the services you request from us.

3. Confidentiality and Data Protection

SVIRC is committed to maintaining the confidentiality of your personal information and the documents you provide to us. We have implemented robust safeguards to protect against unauthorized access, disclosure, alteration, or destruction of your information.

All staff members and volunteers are trained to handle sensitive information with the highest level of confidentiality.
We maintain physical, electronic, and procedural safeguards to protect your personal and legal documents.
We limit access to your information to authorized personnel who are involved in the provision of services.

4. Sharing of Information

SVIRC will not share your personal information with any third party except as necessary for the provision of our services, such as when working with legal partners, translators, or other service providers directly involved in your case. We also may share non-personal information such as demographics and client data for grant reporting purposes. Any such sharing will be done only with your explicit consent, except when required by law or in response to legal processes (such as subpoenas or court orders).

5. Retention of Information

We retain your personal information and documents only for as long as necessary to provide the requested services or as required by applicable laws or regulations. Once this period has elapsed, we will securely destroy or anonymize your information.

6. Your Rights

You have the right to:

Request access to the personal information we hold about you
Correct or update any inaccuracies in your information
Request the deletion of your personal data (subject to certain legal exceptions)

To exercise any of these rights, please contact us.

7. Changes to This Privacy Policy

SVIRC may update this privacy policy periodically. Any changes will be communicated to you through appropriate channels, and the updated policy will be posted on our website. We encourage you to review this policy regularly to stay informed about how we are protecting your privacy.

8. Contact Us

If you have any questions or concerns about this privacy policy, the way we handle your personal information, or if you wish to make a privacy-related request, please contact us at:
Phone: 804-258-0273
Email: shenvalleyirc@gmail.com

Thank you for trusting Shenandoah Valley Immigrant Resource Center with your legal and translation needs. We are dedicated to ensuring the privacy and protection of your personal information as we work to support you.